1st Line IT Support
R
Rise Technical Recruitment
📍 Tamworth, Staffordshire, United Kingdom
Job Description
1st Line IT Support
Tamworth (5 days on-site)
£24,000 - £26,000 + Training + Progression + Benefits
Are you a customer-focused IT professional looking to develop your career in a fast-paced support environment where you will be the first point of contact and make a real impact on user experience?
This is a great opportunity to join a growing IT team where you will provide front-line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible for diagnosing and resolving first-line technical issues, ensuring high levels of customer satisfaction.
In this role, you will support users with hardware, software and access-related queries, escalating more complex issues where required. You will also maintain accurate records in the ticketing system and contribute to continuous improvement through documentation and knowledge sharing.
The ideal candidate will have strong communication skills,...
Tamworth (5 days on-site)
£24,000 - £26,000 + Training + Progression + Benefits
Are you a customer-focused IT professional looking to develop your career in a fast-paced support environment where you will be the first point of contact and make a real impact on user experience?
This is a great opportunity to join a growing IT team where you will provide front-line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible for diagnosing and resolving first-line technical issues, ensuring high levels of customer satisfaction.
In this role, you will support users with hardware, software and access-related queries, escalating more complex issues where required. You will also maintain accurate records in the ticketing system and contribute to continuous improvement through documentation and knowledge sharing.
The ideal candidate will have strong communication skills,...