2nd Line IT Support Engineer
B
Bristow Holland Ltd
📍 Harwich, Essex, United Kingdom
Job Description
Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich.
This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies.
Key Responsibilities
* Provide 2nd line support for hardware, software, and network issues
* Troubleshoot and resolve escalated IT support tickets
* Support Microsoft 365 environments including Exchange, Teams, and SharePoint
* Assist with the administration of Windows Server and Active Directory
* Manage user accounts, permissions, and security policies
* Support desktop, laptop, mobile device, and printer deployments
* Work closely with 1st and 3rd line teams to resolve compl...
This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies.
Key Responsibilities
* Provide 2nd line support for hardware, software, and network issues
* Troubleshoot and resolve escalated IT support tickets
* Support Microsoft 365 environments including Exchange, Teams, and SharePoint
* Assist with the administration of Windows Server and Active Directory
* Manage user accounts, permissions, and security policies
* Support desktop, laptop, mobile device, and printer deployments
* Work closely with 1st and 3rd line teams to resolve compl...