3rd Level Technical Support Specialist

Envista

📍 Antwerp, Flanders, Belgium

Full-time Computer Occupations Posted June 26, 2026

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Job Description

Job Description
 :In this role, you will be part of the DTX Studio support organization, focusing on resolving complex software and database-related issues within the DTX Studio ecosystem. You will handle escalated cases requiring deep technical analysis and collaborate closely with R&D, development teams, and global support teams.
Key responsibilities include:
Handle escalated Level 3 technical issues related to DTX Studio Core, software, and database environments
Perform structured root-cause analysis for complex and recurring issues
Define, test, and implement technical solutions and workarounds
Act as a bridge between Support and R&D, ensuring clear technical communication and feedback loops
Use tools such as Jira and CRM systems for case tracking, prioritization, and documentation
Contribute to the knowledge base and internal documentation to improve support proces...
                

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Job Details

Location

Antwerp, Flanders, Belgium

Job Type

Full-time