Job Description
As a Account Success Associate, you will make sure that when a customer lands on the webpage, they’re excited about the partners they see.
You’ll spend most of your time with people: talking to partners, understanding their goals, helping them show up at their best, and recruiting great new partners where we have gaps. You’ll still use data and simple playbooks, but your real superpower is trust, persuasion, and taste.
What You'll Do
- Assess supply through a customer lens
- Regularly review browse pages for key cities/sports.
- Use your gut and basic metrics to decide what feels strong or weak.
- Build trust and coach the partners
- Recruit new partners where we have gaps
- Handle quality issues with empathy and judgment
- Lightweight quality tracking
- Share simple, clear updates on what you’re seeing and what you’re trying next.
Requirements
- C1 level ...