Job Description
Location
Manila, PH
Position Overview
MCI is a leading tech‑enabled business services company with a strong call‑center footprint. As an Account Management Specialist , you will manage a portfolio of long‑term clients, identify new revenue opportunities, and deliver top‑tier service that keeps customers coming back.
Key Responsibilities
- Strategize & execute account growth plans to exceed sales targets.
- Build, nurture, and maintain strong relationships with key stakeholders.
- Upsell and cross‑sell product and service offerings within existing accounts.
- Address client concerns promptly and professionally to ensure satisfaction.
- Monitor account metrics and report on sales performance.
- Contribute to company‑wide initiatives and support cross‑functional goals.
- Take on additional responsibilities that support role and team success.