Job Description
Job Description
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service.
- Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure that all personnel are kept well informed of department’s objectives and policies.
- Supervise and coordinate activities of the Accounts Receivable section of Novotel Chennai Sipcot.
- Ensure to process the third party claims and the maintenance, review, updating and collection of guest accounts in accordance with the credit policy.
- Responsible for various transactions including refunds, ability-to-pay allowances, discounts and write-offs.
- Investigate special collection problems and confer with financially responsible persons as required to advise concerning credit policy and to make arrangements for payment of outsta...