Job Description
Key Responsibilities:
- Identify opportunities to innovate, extend and enhance service delivery everywhere possible.
- Serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
- Serves as the first line of escalation support for domain technology issues that cannot be resolved by tier one and two server support.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
- Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
- Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentati...