Description
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Key Responsibilities
Leadership & Service Delivery
Lead L2/L3 support forActive Directory andEntra ID environments. Own and drivetechnical delivery , ensuring SLAs, KPIs, and compliance targets are met. Act as aprimary technical and operational escalation point for identity and directory-related incidents. Coordinate and manageincident, problem, and change management processes for AD/Entra services. Participate inreviews with stakeholders and provide actionable insights. Prepare and deliverservice performance reports , andmanagement updates . Drivecontinuous improvement , automation, and standardization across the environment. Collaborate with project teams to supportnew implementations ,migrations , andtransformations . Why SA Technologies Inc.?
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