Description
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Key Responsibilities
Leadership & Service Delivery
Lead L2/L3 support forActive DirectoryandEntra IDenvironments.Own and drivetechnical delivery, ensuring SLAs, KPIs, and compliance targets are met.Act as aprimary technical and operational escalation pointfor identity and directory-related incidents.Coordinate and manageincident, problem, and change managementprocesses for AD/Entra services.Participate inreviewswith stakeholders and provide actionable insights.Prepare and deliverservice performance reports, andmanagement updates.Drivecontinuous improvement, automation, and standardization across the environment.Collaborate with project teams to supportnew implementations,migrations, andtransformations.Why SA Technologies Inc.?
Empowering Work Environment:<...