Job Description
**Requirements**:- Excellent verbal and written communication skills in English and Spanish;- Demonstrate analytical and problem-solving skills in a fast-paced environment;- MUST maintain strong attention to detail;- Assist our clients over the phone with their requests and answer their questions;- Achieve a high level of productivity with great accuracy;- Multi-task in a fast-paced environment with competing demands;- Demonstrate flexibility and initiative regarding assignments;- Organization skills;- Ability to handle a high volume of calls with varying degrees of questions or concerns;**Responsibilities**:- Answer calls from existing customers- Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude even with a high volume of inbound calls.
- Assist client inquiries, managing complaints and provide information to the client if needed.
- Maintaining case management system and client contact- Preparing and translating client decla...