Administrator - Appeals Adjudicator

Position

Appeals Adjudicator – an administrative role managing, investigating, and responding to appeals received via post or email.

Responsibilities

• Facilitate the resolution of appeals submitted by the public
• Collaborate with third parties to gather evidence and bring appeals to a satisfactory conclusion
• Maintain the highest standards of work quality
• Perform additional duties as requested by CPM Management
• Deliver exceptional and efficient customer service
• Comply with external codes of practice and internal policies and procedures

Qualifications

• Able to process detailed information effectively and consistently
• Able to work effectively with others to achieve shared goals even when the object at stake is of no direct personal interest
• Able to adjust to existing rules, procedures and policy, seeking reinforcement from the right authority when in doubt
• M...