Job Description
Job Summary
We are searching for a polite, professional Customer Service Call Center Agent to represent our clients professionally by providing remarkable service to their customers via phone. The Agent may handle a high volume of inbound or outbound calls and seeks to create a positive experience for each caller. The Agent will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities
- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.