Job Description
Job description
The Process Specialist (AI Context Engineer) / Proofreader is responsible for documenting, optimizing, and translating customer journeys and internal workflows into AI-ready process formats. This supports automation, SmartAgent training, and operational transformation across clients. The role also includes proofreading other process specialist guides to ensure accuracy, consistency, and adherence to standards.
Key Responsibilities:
- Map existing customer and operational processes into standardized AI Journey Templates.
- Identify friction points, process gaps, and opportunities for automation.
- Collaborate with AI Builders and Engineers to define handlers, routes, and data payload requirements.
- Ensure consistency and compliance across all process documentation, SOPs, and knowledge bases.
- Conduct validation sessions with Operations, QA, and clients to ensure process accuracy.
- Proofread other proc...