AI-Enabled Customer Service Manager
G
Groupe Dynamite
📍 mount royal, montreal (administrative region), Canada
Job Description
Elevate customer service standards as an AI-Enabled Customer Service Manager. Lead personalized project initiatives that enhance customer engagement and operational efficiency.
This key role works under the Senior Director of Distribution & Customer Service. You’ll manage IT-driven projects and ensure alignment with business goals through continuous improvement initiatives. Leadership of a small team and cross-functional collaboration are critical for success.
Key Responsibilities:
• Lead the full lifecycle of customer service projects
• Design personalized customer experiences driven by data
• Identify process improvements for service efficiency
• Manage and coach a specialized customer service team
• Present insights and recommendations to senior leadership
Requirements:
• Degree in Business Management or relevant experience
• 5+ years in leading change within customer service
• Proficient with Microsoft and Google Suite applications
• Familiarity ...
This key role works under the Senior Director of Distribution & Customer Service. You’ll manage IT-driven projects and ensure alignment with business goals through continuous improvement initiatives. Leadership of a small team and cross-functional collaboration are critical for success.
Key Responsibilities:
• Lead the full lifecycle of customer service projects
• Design personalized customer experiences driven by data
• Identify process improvements for service efficiency
• Manage and coach a specialized customer service team
• Present insights and recommendations to senior leadership
Requirements:
• Degree in Business Management or relevant experience
• 5+ years in leading change within customer service
• Proficient with Microsoft and Google Suite applications
• Familiarity ...