Job Description
Summary of Role
We are seeking two AI Implementation Specialists (one Senior, one Junior) to join our team immediately. You will drive high-resolution AI agent deployments using Intercom (Fin) and integrate these solutions into complex environments, including Salesforce Service Cloud and Zendesk, to transform client support operations.
Your Impact & What You'll Do
Strategic AI Deployment: Configure and optimize Intercom AI agents to maintain industry-leading resolution rates and exceptional user experiences.
Systems Integration: Architect and implement seamless connections between 3rd-party AI tools and core CRM infrastructures like Omni-Channel, Service Cloud, or Zendesk.
Consultative Delivery: Provide strategic guidance to clients migrating from native AI solutions (e.g., Einstein) to specialized, high-performance 3rd-party agents.
Technical Troubleshooting: Ensure high-fidelity data flow between helpdesk platforms and AI layers to maintain system integrity.
Why...
We are seeking two AI Implementation Specialists (one Senior, one Junior) to join our team immediately. You will drive high-resolution AI agent deployments using Intercom (Fin) and integrate these solutions into complex environments, including Salesforce Service Cloud and Zendesk, to transform client support operations.
Your Impact & What You'll Do
Strategic AI Deployment: Configure and optimize Intercom AI agents to maintain industry-leading resolution rates and exceptional user experiences.
Systems Integration: Architect and implement seamless connections between 3rd-party AI tools and core CRM infrastructures like Omni-Channel, Service Cloud, or Zendesk.
Consultative Delivery: Provide strategic guidance to clients migrating from native AI solutions (e.g., Einstein) to specialized, high-performance 3rd-party agents.
Technical Troubleshooting: Ensure high-fidelity data flow between helpdesk platforms and AI layers to maintain system integrity.
Why...