AI Reliability & Escalation Engineer

A leading AI customer communications company located in Canada is seeking an AI Optimization Support Engineer. This role involves managing escalated AI issues, collaborating with engineering teams to resolve platform bugs, and analyzing system performance to enhance AI accuracy. The ideal candidate has over 4 years of experience in technical support and a deep understanding of AI/ML technologies. Successful applicants will thrive in a dynamic environment and contribute to a team focused on customer success.
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