Job Description
AI Voicebot Adoption Expert – Country: Spain
Key Responsibilities
- Lead the end‑to‑end adoption of Generative AI–based voicebots across customer service, sales, collections, and internal operations, from pilots to large‑scale production.
- Own the global voicebot adoption roadmap, ensuring alignment with business priorities, customer experience targets, and contact center transformation strategies.
- Drive standardization of voicebot architectures, conversation patterns, and operating models across countries and business units.
- Partner closely with Contact Center, Operations, CX, and IT teams to embed voicebots into existing telephony, IVR, CRM, and workforce management ecosystems.
- Support redesign of operational processes impacted by voice automation, including escalation models and agent coexistence.
- Design and execute change management strategies specific to voice automation, including communication plans, training m...