Job Description
Amazon Connect Engineer (AWS CCaaS)
Hiring for multiple roles and across locations ( NCR , Pune , Bangalore , Hyderabad & Mumbai)
We are looking for an experienced Amazon Connect (AWS) professional to work on development and L2/L3 support for Contact Center as a Service (CCaaS) solutions. The role involves designing, building, enhancing, and supporting scalable contact center platforms using Amazon Connect and AWS services.
The role involves designing, building, enhancing, and supporting scalable contact center platforms using Amazon Connect and AWS services.
Responsibilities
- Design and develop Amazon Connect contact flows, IVR, queues, and routing
- Build integrations using AWS Lambda, API Gateway, DynamoDB/RDS, and CRM systems (e.g., Salesforce)
- Implement omnichannel solutions (voice, chat, tasks)
- Provide L2/L3 p...