Job Description
We are looking for
Senior Amazon Connect Support Engineers
to join an active and growing engagement starting immediately. This is a solid opportunity to work on production environments involving Amazon Connect and related AWS services, supporting and enhancing customer contact center solutions.
English proficiency is required. Experience with Zendesk is considered a plus but is not mandatory.
Responsibilities
- Support, maintain, and troubleshoot Amazon Connect environments in production
- Configure and manage Amazon Connect contact flows and integrations
- Develop and maintain serverless components using AWS Lambda
- Work with AWS services to support scalable and secure contact center solutions
- Collaborate with internal and client teams to resolve incidents and implement improvements
- Ensure best practices around security, access control, and performance
- Provide operational support and guidance for ongoing...