Amazon Connect Support Engineer
C
ConnectOS
📍 Maynila, Metro Manila, Philippines
Job Description
Schedule: Monday - Friday (07:00 AM - 04:00 PM PHT)
What are we looking for?
Skills Required
Technical Knowledge: Foundational understanding of Amazon Connect (Contact Flows, Lex, Lambda integrations), or a similar CCaaS solution, and a strong desire to master it quickly.
Cloud Proficiency: Familiarity with the AWS Console and general cloud computing concepts.
Problem Solving: A natural Innate Curiosity to dig into logs and configurations to find the why behind a failure.
Communication: Ability to translate complex technical issues into clear, professional written updates for clients.
Experience: 1-3 years in a technical support, helpdesk, or junior systems administration role (experience in a Contact Centre environment is a significant plus).
What will you do?
Incident Triage & Resolution
Act as the primary point of contact for all client support requests related to Amazon Connect, AWS AI solutions and integrated CX ecosystems.
Perform initial technica...
What are we looking for?
Skills Required
Technical Knowledge: Foundational understanding of Amazon Connect (Contact Flows, Lex, Lambda integrations), or a similar CCaaS solution, and a strong desire to master it quickly.
Cloud Proficiency: Familiarity with the AWS Console and general cloud computing concepts.
Problem Solving: A natural Innate Curiosity to dig into logs and configurations to find the why behind a failure.
Communication: Ability to translate complex technical issues into clear, professional written updates for clients.
Experience: 1-3 years in a technical support, helpdesk, or junior systems administration role (experience in a Contact Centre environment is a significant plus).
What will you do?
Incident Triage & Resolution
Act as the primary point of contact for all client support requests related to Amazon Connect, AWS AI solutions and integrated CX ecosystems.
Perform initial technica...