Analyst II, Product Technical Support (CEBU)

Overview

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

Role location: Hybrid (three days in-office, two days virtual)

About the team

Join a Service Desk organization that provides centralized support across core platforms and services, focused on access, connectivity, and end‑user productivity. The team supports banking clients and select insurance companies in the United States, delivering responsive, secure, and customer‑focused technical assistance. Work closely with fellow support analysts, team leads, and escalation teams, operating within ITSM/ITIL‑aligned practices. Collaborate in an environment that leverages tools such as ServiceNow for ticketing and standardized workf...