Analyst – IT Problem Management
M
Marsh
📍 Kuala Lumpur, Kuala Lumpur, Malaysia
Job Description
We are seeking a talented individual to join our Problem Management team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. It is a hybrid role that requires working according to the respective team's arrangement.
Analyst – IT Problem Management (Root Cause Analysis Investigations)
Ensures data accuracy and facilitates reporting on problem trends within the organization.
Analyzes and addresses weaknesses to improve overall service delivery.
Requires a strong understanding of IT service management, data analysis, and problem-solving.
Identifies data quality issues and resolves problem records promptly.
Detects process gaps and alerts Problem Managers to anomalies for resolution.
We will count on you to:
Collaborate closely with a team of Problem Management colleagues, leveraging experience as an IT Problem Manager to enhance team performance.
Undertake data validation of ...
Analyst – IT Problem Management (Root Cause Analysis Investigations)
Ensures data accuracy and facilitates reporting on problem trends within the organization.
Analyzes and addresses weaknesses to improve overall service delivery.
Requires a strong understanding of IT service management, data analysis, and problem-solving.
Identifies data quality issues and resolves problem records promptly.
Detects process gaps and alerts Problem Managers to anomalies for resolution.
We will count on you to:
Collaborate closely with a team of Problem Management colleagues, leveraging experience as an IT Problem Manager to enhance team performance.
Undertake data validation of ...