Analyst – IT Problem Management

We are seeking a talented individual to join our
Problem Management
team at
Marsh & McLennan Asia Business Services (MMABS)
. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. It is a hybrid role that requires working according to the respective team's arrangement.

Analyst – IT Problem Management (Root Cause Analysis Investigations)

• Ensures data accuracy and facilitates reporting on problem trends within the organization.
• Analyzes and addresses weaknesses to improve overall service delivery.
• Requires a strong understanding of IT service management, data analysis, and problem-solving.
• Identifies data quality issues and resolves problem records promptly.
• Detects process gaps and alerts Problem Managers to anomalies for resolution.

We will count on you to:

• Collaborate closely with a team of Problem Management colleagues, leveraging experience as an IT Prob...