Analyst - Managed Security Services
D
Dormont Manufacturing Co
📍 mississauga, on, Canada
Job Description
What you will do:
24x7 Support – 80% job weight
Monitors and resolves first-level security support requests. Escalates second-level support to senior team members.
Collects and disseminates information to clients during and post-incident.
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership.
Updates the knowledge base articles.
Applies Trusted Advisor techniques to build client trust and influence loyalty.
Professional Development – 20% job weight
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager.
Participates in assigned self‑paced trainings.
What we expect of you:
Bachelor’s degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR
4 years of Information Technology experience, to include 1 year in support...
24x7 Support – 80% job weight
Monitors and resolves first-level security support requests. Escalates second-level support to senior team members.
Collects and disseminates information to clients during and post-incident.
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership.
Updates the knowledge base articles.
Applies Trusted Advisor techniques to build client trust and influence loyalty.
Professional Development – 20% job weight
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager.
Participates in assigned self‑paced trainings.
What we expect of you:
Bachelor’s degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR
4 years of Information Technology experience, to include 1 year in support...