Job Description
Job Description
Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of CyberSource’s key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings.Liaise with clients alongside the commercial Account Manager, representing CyberSource’s products and services from both a technical and software integration perspective.Manage technical communications with the client’s technical team, project team, customer services team and senior executives.Proactively resolve business & technical problems.Manage new merchant implementations and provide consultative payment guidance to client baseManage technical escalation and issue management with global front-line support teams.Meet with existing clients for regular and ad-hoc service related reviews.Understand the clients’ core business and vertical and deve...