Job Description
<p><strong>Analyst, Workforce Management</strong></p>
<p><strong>Position Overview:<br></strong>This is an individual contributor role responsible for providing keen insights to assist with short and long-term strategic planning, business-making and resource alignment with the Customer Care Department business objectives. This position focuses on Customer Care issues, evaluating and improving performance metrics, and presenting findings to leadership. This position is not visa eligible.</p>
<p><strong>What you’ll be doing:</strong></p>
<ul>
<li>Gather, analyze, and interpret information and data for Advocate Team volume and productivity, by studying business functions, speaking with individuals, and using analytics, research methodologies, and statistical techniques.</li>
<li>Create reports, specifications, instructions, and flowcharts to effectively ...
<p><strong>Position Overview:<br></strong>This is an individual contributor role responsible for providing keen insights to assist with short and long-term strategic planning, business-making and resource alignment with the Customer Care Department business objectives. This position focuses on Customer Care issues, evaluating and improving performance metrics, and presenting findings to leadership. This position is not visa eligible.</p>
<p><strong>What you’ll be doing:</strong></p>
<ul>
<li>Gather, analyze, and interpret information and data for Advocate Team volume and productivity, by studying business functions, speaking with individuals, and using analytics, research methodologies, and statistical techniques.</li>
<li>Create reports, specifications, instructions, and flowcharts to effectively ...