Job Description
Role Summary
Elevate your career with Thomson Reuters and join our purpose to inform the way forward!
Step into the world of global technology support as an Application Analyst and help power the platforms that professionals trust every day.
About the Role
The Application Analyst provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.
Analyzes and resolves customer problems of low complexity, implementing documented solutions and workarounds to mitigate impact.
Assesses the scope of issues and conducts root cause analysis and correlation with other systems or application problems.
Engages others and escalates issues as needed, while proactively monitoring production and non-production environments/applications.