Job Description
Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like ECMS / e-Statement. Responsible to provide operational support and ensure SLA of system availability, online and batch deliverables. Support diverse jurisdictions comprising of SG, MY, CN, International Fine tune applications and systems for high performance and higher volume throughput Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards. Respond on time to the queries raised by various business units. Provide timely updates regarding production status and progress of issue resolution. Perform impact analysis of enhancements/projects that will impact supported systems. Participate in Disaster Recovery and Business Continuity exercises. Provide on-call suppo...