Application Operations Specialist

*Here's the difference you'll make *
As an Application Support Specialist, you'll ensure the reliability, performance, and availability of business-critical systems that power daily operations. You'll provide timely technical support, resolve incidents, and collaborate with cross-functional teams to enhance system stability and user satisfaction. Through proactive maintenance, continuous improvement, and strong security practices, you'll help deliver dependable and efficient application services across the organization.

*What you'll do (your mission) *

• Day-to-Day Application Support
• Troubleshoot and resolve Level 2 (L2) incidents related to application errors, performance, and access issues.

• Escalate complex cases to Level 3 (L3) or development teams with complete and accurate documentation.

• Incident & Request Management

• Follow established runbooks and SOPs to diagnose and resolve known issue...