Application Support Analyst (Front Office applications)
U
u3 infotech pte. ltd.
📍 singapore, singapore, Singapore
Job Description
- Provide support for follow-the-sun L1 and L2 Production Support Model for Front Office applications and platforms that perform the following functions:
- Portfolio Management, (2) Order and Execution Management, (3) Trading Lifecycle, (4) Investment workflows, and (5) Research and Analytics
- Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.
- Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions.
- Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.
- User Support: Provide support to end-users and stakeholders, address queries and issues related to production services.
- Vendor Engagement: ...