Application Support Analyst

Job Description . Perform work in shifts to provide 24/7 on-site or on-call support. . Incident and Problem management. . Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work. . Provide root cause analysis techniques to determine cause and resolve complex system issues. . Perform post-resolution follow-ups to ensure problems have been adequately resolved. . Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. . Work with onsite and offshore teams across multiple technologies/applications . Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning . Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health. Requirements: . Must have experience working in an L2 Application Support Environment which mainly involves Incident and Problem Management...

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