Job Description
Join INTRALOT as an Application Support Engineer
Your Role: As an Application Support Engineer, your role is both dynamic and pivotal. You'll be at the forefront of ensuring seamless operations by:
Monitoring and resolving open production issues at the 2nd level within designated timeframes.
Promptly initiating a Problem report when the root cause of an incident remains unidentified.
Conducting advanced troubleshooting for production incidents and problems.
Taking ownership of problem monitoring and tracking, with a focus on process improvement for recurring issues.
Reproducing incidents and validating fixes through regression testing.
Contributing to root cause analysis efforts to prevent future outages or quality issues.
Flexibility is key as this position may require shift work and occasional international travel due to our global clientele.
To excel in this ...