Job Description
About the Team
This team is responsible for second‑level user support in a global landscape. The Application Support Engineer provides primary support to Swiss Re’s Corporate Solutions business users, primarily in North America, as part of a team that supports a global community. The role includes monitoring and managing applications worldwide, maximizing availability, alerting customers to outages, escalating service‑affecting issues, and restoring service quickly through direct effort or referral.
You will have the opportunity to become a functional expert in the end‑to‑end process and system landscape of a commercial insurance company. The application landscape is dynamic and has evolved over time with new applications being transferred from the Development Teams.
You will work collaboratively in a globally distributed team environment. The role reports to the Regional Lead.
About the Role
- Provide support through Incident Manag...