Application Support Engineer (Java)

Job Description As an Applications Support staff, your primary responsibility is to ensure that the projects' software applications are functioning properly and meeting business requirements. You will work closely with vendors, business users, and other IT teams to troubleshoot issues and maintain the applications. Job Responsibilities: Application Support: Provide first and second level technical support to end-users of the projects' applications, troubleshooting and resolving issues in a timely manner. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes. Main...

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