Job Description
Job Title: Application Support Engineer Location: Lisbon, Portugal Work Regime: Full-time & Hybrid Overview / Summary: We are looking for an Application Support Consultant with strong analytical skills and a proactive, service-oriented mindset. Adaptable, organized, and results-driven, with the ability to work both independently and collaboratively to ensure service quality and continuous improvement. Flexible and dependable in supporting business-critical operations. Responsibilities and Tasks: Develop tools and processes within the scope of service management and 2nd/3rd line application support Service level management, monitoring, and control Analyze and resolve incidents and problems Analyze, document, and improve internal processes and tools Provide 24/7 application support with on-call rotation Communicate with Technical and Functional teams Identify issues and implement monitoring solutions to ensure service control Requirements Mandatory Requirements: Degree in Computer Engine...