Job Description
1. Application Monitoring and Stability
- Monitor application health and performance through designated dashboards and platform tools.
- Ensure consistent uptime and proactively address potential issues.
2. Incident and Issue Resolution
- Respond to and resolve support tickets in ServiceNow.
- Troubleshoot access-related issues (networking, SSL, SSO).
- Monitor incident queues and escalate complex problems when needed.
- Collaborate with internal and external stakeholders to ensure timely ticket closure and high user satisfaction.
3. Vendor and Third-Party Collaboration
- Coordinate with software vendors and external support partners for advanced troubleshooting, escalations, and issue resolution.
- Lead or participate in joint investigations when required.
4. Change Management...