Job Description
You will be hire by Page ConsultingYou will be assigned to one of our clients
Global biopharmaceutical company with 65 years in Mexico that pushes the boundaries of science to improve patients' lives. We strive to be recognized as leaders in the development of innovative therapies that, in the future, will offer a significant difference in the treatment of diseases that affect our society
1. Application Monitoring and Stability
- Monitor application health and performance through designated dashboards and platform tools.
- Ensure consistent uptime and proactively address potential issues.
2. Incident and Issue Resolution
- Respond to and resolve support tickets in ServiceNow.
- Troubleshoot access-related issues (networking, SSL, SSO).
- Monitor incident queues and escalate complex problems when needed.
- Collaborate with internal and external stakeholders to en...