Application Support Engineer - Remote

The position acts as a critical bridge between the customer support team and the core engineering teams, ensuring technical issues are resolved efficiently and root causes are identified.

Key Responsibilities

• Troubleshooting: You'll debug and resolve complex technical issues reported by customers and internal teams. This includes analyzing application logs, database queries, and system metrics.
• Incident Management: You will be on a rotation to respond to and manage production incidents, working to restore service and communicate with stakeholders.
• Technical Escalation: You're responsible for identifying and escalating bugs or recurring issues to the appropriate engineering teams, providing them with detailed data and context to help with a timely fix.
• Tooling and Automation: A key part of the job is building and maintaining tools and scripts to automate support tasks, improve diagnostics, and streamline workflows for the broad...