Application Support Engineer (Standard)
Infogain
📍 Bengaluru, Karnataka, India
Job Description
Application Support Engineer (Standard) with skills Application Support Engineer, JIRA, postgreSQL DBA, Application Support Engineer, SQL for location Bangalore, India
Posted on: February 27, Share on Linkedin Share on Twitter Share on FacebookROLES & RESPONSIBILITIES
Advanced Troubleshooting:
Diagnose and resolve complex software and system issues escalated from L1 support, requiring deeper technical expertise.
Incident & Problem Management:
Take ownership of incidents from investigation to resolution, including performing root cause analysis to prevent recurrence.
Application Monitoring & Performance:
Proactively monitor applications, analyze performance data, and identify opportunities to improve efficiency and reduce error rates.
Collaboration & Escalation:
Work closely with L1 support to guide them, and escalate issues to L4 (devel...