Job Description
Elevate your IT career as a Technical Application Support Manager in Toronto, Ontario with a hybrid contract. Bring your expertise in ITIL, stakeholder management, and application support to ensure optimal enterprise application performance.
We are searching for an IT professional experienced in ITIL processes and strong application support. This role involves providing end-to-end support for business-critical systems while coordinating with cross-functional teams to resolve incidents. Your proactive communication and problem-solving skills will enhance service delivery and stakeholder satisfaction.
Key Responsibilities:
• Provide end-to-end support for critical business applications
• Troubleshoot and resolve issues within defined SLAs
• Coordinate incident resolution across technical and business teams
• Manage service requests and changes following ITIL best practices
• Support release management and production validation processes
Requirements:
• Strong u...
We are searching for an IT professional experienced in ITIL processes and strong application support. This role involves providing end-to-end support for business-critical systems while coordinating with cross-functional teams to resolve incidents. Your proactive communication and problem-solving skills will enhance service delivery and stakeholder satisfaction.
Key Responsibilities:
• Provide end-to-end support for critical business applications
• Troubleshoot and resolve issues within defined SLAs
• Coordinate incident resolution across technical and business teams
• Manage service requests and changes following ITIL best practices
• Support release management and production validation processes
Requirements:
• Strong u...