Job Description
This is a fully remote position open to candidates based in Canada.
Overview
We are looking for an Application Support Specialist to become the technical anchor behind the platforms our global operations teams rely on every day. In this role, you will be the first point of contact when something does not work the way it should: a workflow misfires, an integration drops a record, or a permission is misconfigured. You will resolve what you can resolve directly, and for deeper code-level issues you will be the person who reproduces, documents, and hands off a clean, well-packaged problem to the senior engineering team.
This is a hands-on support role with real ownership across a diverse technology environment. The platforms you will support include enterprise ITSM tools such as ServiceNow and Znuny, event monitoring systems such as Zabbix, and a set of custom web applications bu...