Job Description
Role Overview
The role covers the Gillingham and Faversham area group and is an 18.5‑hour a week position comprising the following days:
- Wednesday
- Thursday
- Friday
You will also be expected to be on call on a rota basis of every 2 months.
Responsibilities
Customer Focus
- Ensuring great customer experiences are considered in everything we do
- Ensuring Event Plans are created for events in your area that may impact safety or crowding at stations, working with stakeholders to decide staffing levels required.
- Ensuring the rapid and effective response to incidents affecting customers, particularly with the KICC to implement the Service Disruption Procedure.
- Ensuring that gate lines are in operation to agreed compliance hours.
- Ensuring that ticket offices are opened as required by Schedule 17 and that ticket vending machine availability is delivered to ensure c...