Job Description
Responsible for championing the customer experience across the business to ensure exceptional service is continuously provided to all customers across all channels and platforms. Leads or oversees customer research projects, taking customer feedback, wants, and needs into consideration to enhance the brand experience for customers. Identifies and implements improvements to drive a best-in-class customer experience with the organizations products and services. Works closely with other teams to ensure the customer experience environment is optimized and customer expectations are exceeded.
Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters.
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