Assistant Manager Customer Support

Monday – Friday

37.5 hours per week

Hybrid working

Here at Alpkit, we’re obsessive about Customer Experience. As our Customer Support Assistant Manager, you’ll need to be a customer focussed communicator, with experience of leading an e-commerce CS team. Do you have a passion for the outdoors, systems, and service?

What You’ll be doing

You’ll set the daily tone and priorities for our awesome customer service team, making sure that we’re covering all bases and maintaining our SLAs every day. There’s a lot to keep on top of, from Sales and Fulfilment, Returns and Aftersales, to Sonder bikes. We operate through email, live chat, phone, social, reviews and even the odd walk-in!

We’re proud to have a team of incredibly passionate, hardworking Customer Service heroes. Your job is to share your knowledge and expertise to align job responsibilities, culture, and product knowledge so the team deliver amazing custome...