Assistant Manager - Operations (Cebu / MOA) | Onsite

Work Setup: Onsite (Cebu)

Qualifications:

• At least 2 years in college (No back subjects).
• Minimum 2 years of BPO Team Lead experience handling a team of at least 15 CSRs.
• Preference: Claims Adjudication experience.

Responsibilities:

• Take charge of the process, promptly addressing challenges and driving continuous improvements for efficiency.
• Provide consistent coaching and feedback to empower team members and enhance performance.
• Support new hires with thorough training for quick integration and productivity.
• Handle escalations professionally to maintain positive client and team relationships.
• Offer insights on process and system improvements to promote best practices and efficiency.
• Confidently engage in supervisor-level client interactions, addressing needs to strengthen partnerships.