Assistant Manager, Service Experience at Britam

Confidential

📍 Kenya, Kenya, Kenya

Full-Time Other-General Posted February 27, 2026

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Job Description

Job Description
Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban…

Assistant Manager, Service Experience
Job Purpose:
The role will be directly responsible for managing service experience quality assurance and complaints management across the organization.

The role will assess the quality of service delivery across all customer touchpoints within contact centre as well as support the team leaders and managers in gap identification and make recommendations to improve on customer experience.

The role will also ensure that all complaints are captured in the centralized complaints management ...
                

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Job Details

Location

Kenya, Kenya, Kenya

Job Type

Full-Time