Job Description:
Location- Bangalore or Pune
Job Summary –
We are looking for a result-driven leader to be responsible for ensuring the SLA's and KPI targets as specified by the client are met consistently. Demonstrate strong process knowledge and lead process changes, improvement with end to end understanding of Product. Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert. Monitor and supervise a team of associates to achieve the targets. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. Years of experience needed – 4+ Years
Experience and Skills
Experience in international BPO, team handling, credit banking, people managementShould be graduate from recognized universityStrong command of the English language, along with analytic, interpersonal,...