Assoc Cust Svc Engineer

FedEx

📍 Collierville, Tennessee, United States

Full Time Computer Occupations Posted June 19, 2026

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Job Description

The Associate Engineer - Cust Svc position entails assisting in various aspects of call center operations, including planning reviews, productivity target revisions, time studies, and workload forecasting.
Essential Functions
Assists in developing call center procedures, workflow processes, work measurements, and facility layouts in accordance with ergonomic standards. 
Assists in determining facility requirements for call center operations, such as the number of positions, locations, and size. 
Develops procedures and work standards for call center network operations and other departments that handle customer calls. 
Perform other duties as assigned 
Additional Details
The ideal candidate will have foundational exposure to Lean Management and Project Management, with experience supporting Continuous Improvement and Business Process Improvement efforts; strong problem-solving abilities, a proactive approach, and th...
                

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Job Details

Location

Collierville, Tennessee, United States

Job Type

Full Time