Associate Customer Care Representative

Job Description

Summary:The Associate Customer Care Representative at Rocket Software plays a vital role in ensuring customer success. This position involves handling a wide range of customer inquiries via phone and email, with a focus on professionalism, empathy, urgency, and a genuine desire to help. As a part of a remote team of Customer Care Reps around the world, you will become a Subject Matter Expert on the Rocket Community platform, educating customers on its features and benefits while advocating for their needs and driving positive outcomes. This is a fully remote position in Costa Rica.

Essential Duties & Responsibilities

Deliver exceptional customer service via phone and email with empathy, urgency, and professionalism to our customers around the world; these include small and large businesses, new and existing customers. 

Accurately and promptly process customer requests, escalating to your manager when necessary.

Ensure...

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