Associate Customer Service Representative
U
UL, LLC
📍 Malaysia, Malaysia, Malaysia
Job Description
+ Respond to customer inquiries via email, phone, chat, and other communication channels
+ Troubleshoot issues, identify root causes, and provide timely resolutions
+ Deliver accurate and clear information using established processes and tools
+ Address customer concerns and ensure appropriate follow-up to resolution
+ Maintain records of customer interactions and support activities
+ Support customers during peak periods and across multiple products as needed
+ Collaborate with team members to share knowledge and improve service delivery
+ Contribute ideas for process improvements and participate in team initiatives
+ Assist in onboarding or guiding new team members when required
+ Provide basic product guidance or training to customers
+ Meet individual and team performance objectives
+ Perform other related duties as assigned
+ Bachelor Degree Holder with minimum 1 to 2 ...
+ Troubleshoot issues, identify root causes, and provide timely resolutions
+ Deliver accurate and clear information using established processes and tools
+ Address customer concerns and ensure appropriate follow-up to resolution
+ Maintain records of customer interactions and support activities
+ Support customers during peak periods and across multiple products as needed
+ Collaborate with team members to share knowledge and improve service delivery
+ Contribute ideas for process improvements and participate in team initiatives
+ Assist in onboarding or guiding new team members when required
+ Provide basic product guidance or training to customers
+ Meet individual and team performance objectives
+ Perform other related duties as assigned
+ Bachelor Degree Holder with minimum 1 to 2 ...